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Refund and Returns Policy

RETURNS & REFUNDS POLICY (PRINT-ON-DEMAND)

Last updated: 01/20/2026

Overview

All merchandise sold on this website is custom printed on demand. Because each item is made specifically for the customer, we do not keep inventory.

Please review this policy carefully before placing an order.

Returns & Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges for:

  • Incorrect size selection

  • Buyer’s remorse

  • Preference changes

  • Ordering the wrong item or color

We strongly encourage customers to review sizing charts carefully before ordering.

Damaged or Defective Items

We will replace or refund items if:

  • The product arrives damaged

  • There is a manufacturing defect

  • The incorrect item was received

To be eligible for a replacement or refund, you must contact us within 7 days of delivery and provide:

  • Your order number

  • Clear photos showing the issue

Once the issue is reviewed and approved, we will offer a replacement or refund at our discretion.

Refunds (If Approved)

Approved refunds will be issued to the original payment method.

Please note:

  • Shipping costs are non-refundable, unless the issue was due to an error on our part

  • Refund processing times may vary depending on your payment provider

Exchanges

We do not offer direct exchanges.
If an item qualifies under our damage or defect policy, a replacement item will be sent.

Lost or Delayed Packages

If a package is marked as delivered but cannot be located, we recommend:

  • Checking with neighbors or building management

  • Contacting the shipping carrier directly

We are not responsible for packages lost due to incorrect shipping addresses provided by the customer.

Contact Us

If you believe there is an issue with your order, please contact us at:

Email: stagesofdecaymusic@gmail.com

Please include your order number and any relevant photos to help us resolve your request quickly.